AppTrak is a capable tool monitoring utility which sits in the system tray, and monitors and reports on tool set up and tool use. It periodically polls what is happening on the desktop and writes the raw monitored data to a DB deployed with the application. At the end of each monitoring period, the data is automatically queried, the results are appended into Textfile Reports on the monitored PC, the DB is refreshed and the Textfile Reports are emailed to a nominated mailbox (if this option is selected), for easy charting and analysis. AppTrak give the following information: a) an inventory of all applications installed on the monitored desktop b) which applications automatically start on Windows startup c) which Services are running, categorized according to manual-run and auto-run d) which applications are opened and closed, and which processes are started and stopped over the monitoring period e) how a lot of instances of each tool is run f) how the applications are used, when, and for how long, during the monitoring period. Its great for Contact Centres or Organizations looking to optimize the workflow of staff who use CRM/ERP applications, since AppTrak reveals whether agents are using the provided applications in the correct way, and at the correct time. Its great as an aid in establishing root cause of poor tool achievement and responsiveness - AppTrak reveals what the staff member/agent was doing when, for example, excessive or anomalous desktop resource utilization was recorded. Its great for IT License Management - AppTrak give an accurate picture of which applications staff/agents are actually using to do their work, and which lie dormant. Its great for PC Use Surveillance - If anyone does anything on your desktop while youre not there, AppTrak will capture it, and advise you what occurred. And its a good deterrent for children or students to using the PC in unauthorized ways eg - visiting certain websites.
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