Iesupportmanager Helpdesk 1.63

      ieSupportManager is a fully featured desktop and web based helpdesk system. options include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager permit users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also permit the user to identify unusual issues and track trends. facile to install and simple to use for both support staff and end users alike the system is also very competitively priced and comes with full context sensitive Help. ieSupportManager uses the latest web based and desktop technology to enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions. Also backed up by ieComputerSystems expertise in helpdesk development, ieSupportManager is not just a take it or leave it solution but can be built upon to make an integrating bespoke solution to fit any organisations specific helpdesk requirements.