Bocazas Live Support

Bocazas Live Support grants you to communicate with your web site visitors providing instant support. By Interacting with them, you boost your revenues and build customer loyalty. The program grants you to send new images of the products, to navigate with the customer and to send him files, updates and special offers. You will be able to guide the customer through the site and close a deal before he decides to close the browser. It will provide you with the necesary competitive advantage.

- Real-time Chats
Interact with your web site visitors in real time.
- Web Based Administration
Add accounts, modify operator privileges and administer your account from a regular web browser anywhere in the world.
- Customizable Buttons
Create custom help buttons that integrate with your web site.
- Status Buttons
Create different buttons for different situations. Change the button or simpley hide it when there are no operators available.
- Push Page
Send your customers to a page or send them a link to follow.
- Agent to Agent Chat
Operators can chat with any other operator in the company to allow a better customer support from distant places in the world.
- HTML Push
Send rich multimedia content to your customers. Including images, html tables, flash animations or java applets.
- Repeat Visitor Identification
Identify your repeat visitors and even check the log of previous conversations with the customer. Repeat visitors are the key to profitability.
- Agent Chat Transfer
Transfer customers from one agent to another. For example transfer from a sale representative to a technical support operator.
- File Sending
Send files to your customers. For example transfer a word document, pictures of a new product or a trial software.
- Canned Responses
Save time by designing common responses in text or html rich format and send them with the click of a button.
- Away Operator
Operators can set themselves away when they require some time and they will not show as available to customers.
- Customizable Chat Window
Fully customizable chat window. You can redesign all the html to integrate it with your website.
- Multilanguage Support
Unicode support for the chat window is provided. The operator program comes with Spanish and English menus and any language can be added easily to help your operators.
- Platform Independent
The customer chat window works in several operating systems, including Mac and Windows.
- Hassle Free
The service is hosted in our servers. No expensive hardware installation is required on your part to provide real-time customer support. One single line of html code to your web page and the service is ready.