Standard technologies, web-based, lightweight, feature-rich, robust, fast, reliable, and exceptional usability - Cross platforms, single one code base written in Java™ and J2EE™, truely run anywhere and everywhere - Cross database systems, based on standard SQL 92, fully open, scalable, and modular database schema - No client software, no firewall issues, and accessible from anywhere on the internet through HTTP, HTTPS, or SMTP - further than just bug tracking, works equally good for benefit case, test case management, or as a help desk customer sustain system - sustain both web interface and email interface (particularly for customer support), for internal and external users - sustain custom fields of data types including datetime, number, URL, and cross-project link ID. Fields can be added or removed anytime. - Flexible workflow to fit your unique process, completely configurable and customizable per project. - Customizable page layout, your own company logo, and look and feel - Works in any languages (UTF-8) including Chinese, Japanese, and Korean. - sustain multiple projects, configurable access control, and self registration - Configurable advanced group and field level access control model (security) - Configurable automatic and manual bug-assignment - document folder attachment (can attach multiple records and any kinds of records at once) - sustain direct screen capture for attachment (available as add-on) - Email notification and cc mail (per project, template based) - Configurable email notification triggers or listeners (per project, per user) - CVS and Perforce source version control integration through email - Metrics reports, advanced search, and re-usable stored queries - Calendar date selection - Comprehensive readable bug-audit trail (change history) - Quick sorting and CSV document folder export supporting Asian languages in Unicode - Public projects and self registration for open source projects - sustain LDAP/Active Directory user authentication (available as add-on) - Custom email reminder and escalation (available as add-on) - facile install (server side only) and minimal maintenance needed - facile backup and recovery in case of hardware or software crash - facile to benefit web-based system administration (no learning curve) - Exceptional remote trouble shooting and debugging capabilities - And features that customer really want... Issue tracking software Bug Tracking Why Bugzero? Any serious software project of two or further people is going to need a real bug tracking database. The question is, among so many bug tracking programs you can buy or even benefit for free, why choose Bugzero? If the above feature list still hasnt convinced you, here is more: Freeware open-source bug tracking tools such as Bugzilla bug tracking system, GNATS problem report database, or Debian defect tracking system usually takes a long moment to set up, are not simply customizible (such as add/remove a field), and are not fully supported. Shareware defect tracking software does not cost much, but may not even have the basic features to be useful. Expensive defect tracking systems may have a million poorly-written never used features , but they certainly do not worth the cost ($300-$600 per user license fee and high maintenance fee). They are too complex, rarely configured properly, confusing, and cumbersome to be effectively used. Bugzero speaks for itself. It is user-friendly and powerful. It has all the practical functions of a professional issue-tracking program, yet offers an intuitive, simple, and straight-forward user-interface that requires no end user training at all (simplicity). You are in control of the tool. Bugzero is also highly affordable, minimizes your overall cost by utilizing your existing hardware and software systems and integrating with them seamlessly (integration). Most importantly, Bugzero comes with timely enterprise-level support. You can depend on us for your needs and can normally expect a no-nonsense response from us within minutes or hours at most. Bugzero is free of known bugs, and bugs once found are fixed within days. Weve been using Bugzero for the past 3 years during many phases of development, including user-acceptance and maintenance of websites and applications we create for our customers. This amounts to over 40 disparate projects and tens of thousands of issues that have been tracked. - Murali Polanthan, IconNicholson (2005)