Dev Hound 2.4

Complete Tracking * Bugs, feature requests, documentation, solutions, white papers & articles * Clients/customers and their sustain calls including moment spent on each client * Users as developers, QA personnel, managers, team leaders, etc * Invoicing for sustain calls, development time, & product purchases * Discussions using built in discussion boards * Attach records & comments to issues and sustain calls * Send messages to other Dev Hound users Web Based * The server runs on all Windows platforms (95,98,Me,NT,2000,XP,2003,Vista) * Comes with its own web server for zero configuration installation * Also integrates with IIS or Apache * Runs on any javascript enabled web browser eg Mac, Linux SQL Server Support * Comes with a builtin database or benefit SQL Server * Can benefit MSDE or full version of SQL Server * Can automatic upgrade from builtin database to SQL Server Workflow & Security * Customizable workflow rules (for example: prevent issues being declared resolved without testing) * Customizable security levels for users from administrators, developers, QA to external users * Have clients also login to see their project, knowledge base or sustain calls Advanced Filtering * Quick and facile filtering by project, assigned user, status and category * Customize your view with a selection of filters Reporting & Graphs * Numerous standard reports with graphs * Reports are configurable by moment frame and/or project * Build your own reports using the report wizard * Build advanced reporting using SQL * Export to Microsoft Excel or external report tools * Download new reports from www.nexusconcepts.com Help Desk Support * Track client knowledge for mailing, marketing, newsletters, sales tracking * Email clients or groups using template based mail merge emails * Each client email is recorded in the history of the client * Track client sustain calls with moment recorded on each call * Track total times spent on client support * Create custom reports for sustain knowledge (eg calls completed this week) * Managers can track outstanding sustain calls * Connect issues to sustain calls so that when an issue is resolved the client is notified via email Customization Dev Hound can be customized with disparate priorities, status, types, categories, workflow rules, displayed fields, customizable reports and fields. You can add new fields for issues and clients to extend the system to meet your needs. You can even alter the way forms look and change the theme (eg XP style, or Aqua style). Knowledge Base Articles * Create knowledge base articles based on issues or sustain calls * Export knowledge bases as HTML for benefit on your web site Fast Install and Small Footprint * Comes with its own web server so there is no configuration required with IIS * Can benefit IIS or other web server for benefit on your intranet or even across the internet * Does not require a database administrator or advanced database knowledge * Install and run in under 2 minutes Email Notifications * Be notified when there are any changes on Issues * Each user can choose which email notifications they want * Works with MAPI (eg Outlook) or SMTP email server