The Help Desk Toolkit

The support Desk Toolkit offers the definitive steer to setting up and running a successful support Desk-now updated and expanded to include the latest Web-based technologies.This site and the support Desk Toolkit is for you if you are: * A business manager charged with researching, planning, and setting up a support Desk in your organization * An IT manager who wants to improve the level of technical sustain and communication within your organizationwith thelatestsustain technologies * A support Desk manager looking for guidance on how to improve traditional support Desk operations with Internet- or intranet-related processes.The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever steer to running an effective support Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, improve, and even outsource your organizations support Desk. * steers you step-by-step through every phase of setting up traditional and Web-related support Desks for the Internet and an intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective support Desk * Supplies ready-to-use templates in both Word and HTML formats for an array of support Desk projects.